Returns and Refunds
At GYFitness, you're more than just a number. Our goal is to make sure all of our customers are completely satisfied with their purchase! We pride ourselves on carrying the best products to help you reach your goals. Our 100% satisfaction guarantee on every product we carry is something you can count on. If for any reason at all you are not satisfied with a product you purchase from us, please call, text, or email us.
Returning a product
Please note that if a product has been opened or used, ALL SALES ARE FINAL. If you purchase a product has been more than 30 days from the time purchase, it cannot be returned or exchanged, ALL SALES ARE FINAL. Also, requesting a return for an order that has not been shipped yet will not cancel an order. You will have to call or email us to cancel the order.
You will have the choice while making your return request to either make your own return label at your cost or to have us send you a return label, via email. If you choose for us to send you a return label, the cost of the label will be deducted from your return.
Once you have requested your return, we will review the request and approve or deny the request. You will be notified via email of our decision. If your request is approved, and you chose for us to send you a label, you will receive this via email. You can use this label to put on the package and give to your mail carrier or take it directly to the post office. If you chose to use your own label, please promptly print your label and give your package to the delivery service you chose.
We should receive your return within 7 business days from time of shipping. You will be notified via email when the return package has been received.
Once we have received the return we will complete the process in 24-48 hours (not counting weekends).