CANCELLATIONS AND FREEZES
Membership freezes and cancellations are not processed in person or over the phone.
For account privacy and security, all freeze and cancellation requests must be submitted by the account holder via email. Requests made in person or over the phone cannot be accepted.
To request a membership cancellation or freeze, please email support@gyfitness.org and include the following information:
- Membership Account ID Number
- Full name
- Phone Number
- Detailed Reason for the Cancellation or Freeze Request
Please note:
- For term-based memberships, any remaining term balance must be paid in full before a cancellation or freeze request can be processed.
- For both month-to-month and term-based memberships, any outstanding past-due balance must be paid in full before a cancellation or freeze request can be processed.
Membership Freeze Policy:
- Minimum freeze period: 3 months
- Maximum freeze period: 12 months at a time
- Freeze fees may apply depending on your membership type
- For term-based memberships, the agreement term will be extended by the same length of time the membership remains on freeze
Once your request has been received, our Member Support team will review your account and follow up with any additional information or requirements.
