CANCELLATIONS AND FREEZES

MEMBERSHIP FREEZES AND CANCELLATIONS ARE NOT PROCESSED IN PERSON OR OVER THE PHONE.

To request a membership cancellation or freeze, please email support@gyfitness.org and include the following information:

• Membership Account ID Number
• First Name
• Last Name
• Phone Number
• Detailed Reason for the Cancellation or Freeze Request

Please note that for term-based memberships, any outstanding balance must be paid in full before a cancellation request can be processed.

Membership Freeze Policy:

• Minimum freeze period: 3 months
• Maximum freeze period: 12 months at a time
• Freeze fees may apply depending on your membership type
• For term-based memberships, the agreement term will be extended by the same length of time the membership remains on freeze

Once your request has been received, our Member Support team will review your account and follow up with any additional information or requirements.